Nine Casino Privacy Policy for Accounts, Payments and Site Use

Effective Date: 10 August 2026

Last Updated: 10 August 2026

This Privacy Policy explains how we collect, use, retain, disclose and protect personal data when you visit Nine Casino, create an account, use games, contact support, make a payment, complete verification or manage responsible gambling controls. It also explains the choices and rights available to you under applicable data-protection law.

1. Who We Are and How to Reach Us

Nine Casino is responsible for the processing described in this policy where we determine why and how personal data is used. Privacy questions and rights requests can be sent to [email protected] or by post to Privacy Team, 20 Fenchurch Street, London EC3M 3AZ, United Kingdom. General account support remains available at [email protected] and by telephone on +44 20 3983 7741.

2. Data Covered by This Policy

We may process:

  • registration data, including name, date of birth, address, email, telephone, username and account currency;
  • identity and KYC data, including document images, verification outcomes, proof of address and source-of-funds information;
  • transaction data, including deposits, withdrawals, payment method, wallet or account identifiers, timestamps and payment status;
  • gameplay and account data, including bets, game rounds, balances, bonuses, limits, sessions and account actions;
  • technical data, including IP address, device, operating system, browser, identifiers, logs, language and approximate location;
  • communication data, including live-chat transcripts, emails, complaints and support records;
  • marketing preferences and interaction data;
  • responsible gambling and account-safety data, including limits, cooling-off, self-exclusion and risk indicators.

We do not ask you to send a complete card number, password or one-time security code through ordinary email or live chat.

3. Why We Process Personal Data

We use data to create and administer accounts; confirm age and identity; process deposits and withdrawals; provide games and bonuses; secure the site; prevent fraud, money laundering, multi-accounting and payment abuse; investigate disputes; apply responsible gambling controls; answer support requests; maintain legal records; measure service performance; and communicate account or promotional information.

The legal basis can include performance of our contract with you, compliance with legal obligations, our legitimate interests in security and service operation, and consent where law requires it. You may withdraw consent for optional processing without affecting processing already completed lawfully.

4. Verification, Fraud Prevention and Safer Gambling

Identity, payment and source-of-funds checks may be performed by specialist providers. We can compare account details with documents, payment records, device signals and fraud indicators. Responsible gambling monitoring may use account activity to identify patterns that require communication, limits, a review or another protective action.

Automated signals can support a decision, but significant account actions may also receive human review. Contact the Privacy Team if you want information about a decision affecting your account.

5. Cookies and Similar Technologies

We use cookies, local storage, pixels and comparable technologies for authentication, security, language and account preferences, performance measurement, analytics, marketing attribution and affiliate tracking. Essential cookies support login, balances, fraud prevention and session continuity. Optional analytics or advertising technologies are controlled through the consent tools provided where required.

Disabling essential storage can prevent account or cashier functions from working correctly. Browser controls can remove existing cookies, while marketing preferences manage promotional communication separately.

6. Who May Receive Data

We may share data with hosting and infrastructure suppliers, game studios, payment processors, banks, wallet providers, identity-verification services, fraud-prevention vendors, customer-support systems, analytics providers, professional advisers, auditors and competent authorities. We disclose only what is reasonably required for the relevant service, investigation or legal duty.

Third parties process data under their own policies where they act as independent controllers. Links to external sites do not make us responsible for their privacy practices.

7. International Transfers

Some suppliers may process information outside your country. Where data-protection law requires safeguards, we use recognised transfer mechanisms, contractual protections, adequacy decisions or other lawful measures. Security and access obligations continue to apply to transferred data.

8. Retention

Retention depends on account activity, payment and regulatory recordkeeping, fraud prevention, responsible gambling obligations, disputes, complaints and legal limitation periods. We delete or anonymise data when it is no longer required, unless a legal hold or continuing obligation applies. Closing an account does not require immediate deletion of records that must be retained.

9. Security

We use encryption in transit, controlled access, monitoring, authentication, secure hosting, logging, staff procedures and fraud-prevention measures. No system can eliminate every risk. Use a unique password, protect your device and notify support immediately about unfamiliar activity.

10. Your Rights and Choices

Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability; withdraw consent; opt out of direct marketing; and complain to a data-protection authority. We may request identity evidence before completing a rights request. Some rights are limited where legal, security, fraud-prevention or regulatory duties require continued processing.

Marketing can be changed through account preferences or the unsubscribe control in a message. Responsible gambling communications and essential account notices may continue where necessary.

11. Age and Children’s Data

Our services are intended only for people who meet the legal gambling age. We verify age and do not knowingly operate accounts for minors. If you believe a minor has provided information, contact us so we can investigate and take appropriate action.

12. Changes to This Policy

We may update this policy to reflect legal, technical or operational changes. The visible Last Updated date shows the latest revision. Material changes may also be communicated through the site, account or registered contact details.