Nine Casino Responsible Gambling and Account Control Policy

Last Updated: 10 August 2026

Our Commitment to Safer Play

We provide casino games as paid entertainment and recognise that gambling carries financial and emotional risk. Our responsibility is to explain those risks, provide practical account controls, protect minors, respond to signs of harm and direct players to independent support. Your responsibility is to gamble only with money and time you can afford to lose.

Gambling Is Entertainment, Not Income

Every stake can be lost. RTP is a long-run theoretical measure and does not predict a session. A previous result does not change the probability of an independent next spin. Bonuses add conditions, not certainty. Never borrow to gamble, use essential household money or increase a stake to recover a loss.

Set an entertainment budget before depositing. Stop when the planned time or money has been used, regardless of whether the session is ahead or behind.

Age and Account Eligibility

Only people who meet the legal gambling age may register or play. We can request identity and age documents and will act where an account belongs to a minor. Adults sharing a device should use passwords and parental-control software to prevent access by children.

Controls Available Through Your Account

Deposit Limits

Set the maximum amount that can be deposited during a chosen period. A reduction should take effect promptly; an increase may require a cooling period before becoming active. Choose a limit based on disposable entertainment funds, not on expected winnings.

Loss and Wager Limits

Where available, loss or wager controls cap the amount that can be lost or staked over a period. These measures address different risks: a wager limit controls turnover, while a loss limit focuses on net spend.

Session Limits and Reality Checks

Session controls can end or interrupt play after a selected time. Reality checks show elapsed time and account activity, giving you a clear moment to leave the game rather than continuing automatically.

Cooling-Off

A cooling-off period temporarily blocks gambling access for the selected duration. Use it when you need distance from play but have not decided on longer exclusion. Do not attempt to bypass a cooling period by opening another account.

Self-Exclusion

Self-exclusion blocks the account for the selected or required period and stops promotional communication linked to gambling. Request it specifically through the responsible gambling route or support. Reopening is not automatic and may require a separate review after the exclusion period.

Marketing Preferences and Account Closure

You can opt out of promotional email, SMS and push messages. Ordinary account closure is different from self-exclusion; tell support if harm or loss of control is the reason so the stronger protective process can be applied.

How to Change a Limit

Open the responsible gambling section in your account or contact 24/7 live chat. State the control, amount and period you want. A stricter limit can be applied without waiting for a current higher allowance to end. Requests to loosen a control may be delayed so the decision is not made during a session.

Signs That Gambling May Be Causing Harm

Take action if you:

• spend longer or more than planned;
• chase losses or increase stakes after losing;
• borrow, sell possessions or miss bills to gamble;
• hide gambling from family or friends;
• feel anxious, angry or unable to stop;
• neglect sleep, work, study or relationships;
• open new accounts to avoid limits;
• treat a bonus or win as a solution to debt.

A Ten-Question Self-Assessment

1. Do you gamble longer than intended?
2. Do you exceed your planned budget?
3. Have you chased a loss with a larger stake?
4. Have you borrowed money to gamble?
5. Do you conceal gambling activity?
6. Has gambling affected work or relationships?
7. Do you feel restless when trying to stop?
8. Have you ignored limits you previously set?
9. Do you gamble to escape stress or low mood?
10. Would a temporary or permanent break improve your situation?

One concerning answer is enough to pause and reassess. Several concerning answers are a strong reason to stop and seek independent support.

Common Myths and the Facts Behind Them

Myth: A losing streak means a win is due.

Independent outcomes do not become more favourable because of previous losses.

Myth: A high RTP protects a short session.

RTP describes theoretical performance over a very large number of rounds, not your result.

Myth: A bonus makes gambling safer.

A bonus can increase play time and introduces wagering, expiry and maximum-bet conditions.

Myth: Increasing stakes recovers losses faster.

Larger stakes increase the amount at risk and can deepen the loss.

Financial and Device Blocking Tools

Ask your bank whether it provides gambling transaction blocks. Independent software such as Gamban or BetBlocker can restrict gambling sites across devices. Use parental controls on shared devices and remove stored payment details if easy access contributes to impulsive deposits.

Independent Support Organisations

If you are in immediate danger or considering self-harm, contact emergency services or a crisis service now.

Support for Friends and Family

Do not lend money to fund gambling or cover repeated losses without a wider plan. Encourage the person to use limits or self-exclusion, protect shared finances and seek independent advice. Support organisations can help affected family members even when the player is not ready to engage.

Our Operational Responsibilities

We verify age and identity, provide account controls, manage self-exclusion requests, restrict marketing where required, train support staff, monitor relevant account indicators and keep records needed to apply protective measures. We may contact a player, request information or restrict account activity when risk indicators require action.

For account controls, contact [email protected], use 24/7 live chat or call +44 20 3983 7741. Do not include passwords or full payment credentials in a message.