Nine Casino Terms and Conditions for Account and Game Services

Effective Date: 10 August 2026

Last Updated: 10 August 2026

These Terms govern access to Nine Casino, account creation, games, payments, promotions, verification, responsible gambling tools and support. By registering, depositing or using our services, you confirm that you have read and accepted them. Promotion-specific rules and game rules form part of these Terms where they apply to an action.

1. Definitions and Acceptance

“Account” means the personal profile registered with us. “Real-money funds” means deposited or withdrawable cash balance. “Bonus funds” means promotional value subject to conditions. “KYC” means identity, address, payment and related verification. “Games” includes slots, tables, live casino, jackpots and instant games supplied through the site.

If you do not agree to these Terms, do not create or use an account.

2. Eligibility

You must meet the legal gambling age, have legal capacity, use the services only where lawful for you and provide accurate information. You are responsible for understanding the laws that apply to your activity. We can request age or eligibility evidence at any point.

3. Registration and Account Security

Only one account is permitted per player. Registration details must remain complete and current. You must protect your password, email, device and authentication information and notify us about unauthorised activity. Accounts, balances and promotions cannot be sold or transferred.

We may verify email or telephone details and can request correction of inaccurate profile information. Duplicate accounts can be restricted, consolidated or closed, and associated promotional value can be removed where the rules permit.

4. Identity, Payment and Source-of-Funds Checks

We may request photo identification, proof of address, payment ownership, wallet or bank evidence, and source-of-funds or source-of-wealth information. Enhanced checks can apply to transaction patterns, security concerns or legal obligations. Deposits, gameplay or withdrawals may be restricted while a required review remains incomplete.

Documents must be genuine, current, legible and consistent with the account. False or altered material is prohibited.

5. Deposits and Account Balance

Use only a payment method that you own or are authorised to use. The cashier displays available routes, currencies, minimums, maximums and any applicable fees. A supported general deposit can begin from £15; a promotion may require more. Failed, reversed, disputed or charged-back deposits can lead to balance correction, account review and recovery of resulting costs.

Balances do not earn interest. Payment records maintained by our systems and providers are used to resolve transaction questions.

6. Withdrawal Requests

Withdrawals are subject to available real-money balance, completed verification, payment ownership, active bonus status, method capability, transaction review and applicable limits. We may return funds to the deposit route where possible or require another verified method. A request can be rejected, returned or held for information where account details, payment data or legal checks are incomplete.

Do not cancel and resubmit repeatedly. Processing begins after internal review, and external banks, wallets or blockchain networks can add settlement time.

7. Bonuses and Promotions

Each promotion has eligibility, activation, deposit, wagering, maximum-bet, game-contribution, expiry and withdrawal rules. The welcome package can provide 100% up to £100, 75% up to £150 and 50% up to £200 from qualifying deposits of at least £20. The High Roller offer uses 50HIGH, a £300 minimum deposit and 50% up to £500, subject to current eligibility and 35x bonus wagering.

Bonus abuse, duplicate claims, coordinated activity, prohibited payment use, game manipulation and attempts to avoid limits are forbidden. We may cancel a reward and associated winnings where the accepted promotion terms permit it. Withdrawing while a bonus is active can cancel unfinished promotional value.

8. Game Rules and Technical Events

Each game has rules, paytable, stake limits and settlement logic. Random-number games, live tables and jackpots may use different procedures. A completed transaction recorded by our system is final unless a verifiable error applies.

Malfunctions, incorrect displays, interrupted rounds, payment errors or manifestly incorrect settlements can be investigated, corrected or voided. Where possible, an interrupted round resumes or settles from the provider record. A visual display does not override the authoritative transaction log.

9. Prohibited Conduct

You must not commit fraud, collude, use false documents, open multiple accounts, abuse promotions, misuse payments or chargebacks, access another person’s account, use automated play, exploit errors, disguise identity or location to evade account controls, launder funds, threaten staff or interfere with the site. We may restrict activity, remove invalid value, suspend access, investigate and report conduct where legally required.

10. Suspension, Closure and Inactive Accounts

We can restrict or close an account for breach, security, verification, legal, responsible gambling or payment reasons. You may request ordinary closure through support. Self-exclusion is handled under the Responsible Gambling policy and should be requested specifically when gambling control is the reason.

Inactive accounts may be managed under the rules and notices applicable to the account. Any fee or balance treatment must follow the information provided before it is applied.

11. Responsible Gambling

Tools can include deposit or play limits, reality checks, cooling-off, marketing controls and self-exclusion. Gambling is not a source of income, and outcomes are not guaranteed. We may contact you or apply protective actions where account activity raises safer-gambling concerns.

12. Intellectual Property and Site Use

Nine Casino content, branding, software, interfaces and licensed game material are protected by intellectual property rights. You receive a personal, limited and revocable right to use the site for lawful entertainment. Copying, scraping, reverse engineering, resale and commercial exploitation are prohibited except where law expressly allows them.

13. Liability and Third Parties

We take reasonable care in operating the services but do not guarantee uninterrupted access or a particular gambling outcome. Liability is limited to the extent permitted by law. Game studios, banks, wallets, networks and external links can operate under separate terms. Nothing in these Terms excludes rights or liability that cannot lawfully be excluded.

14. Complaints and Disputes

Contact [email protected] with the account email, date, disputed transaction and relevant evidence. We will acknowledge and investigate the complaint, may request further information and provide an outcome through the registered channel. Keep screenshots, transaction identifiers and correspondence. Any external escalation route available to the account will be explained in the final response where applicable.

15. Changes, Severability and Contact

We may revise these Terms for legal, security, technical or operational reasons. The Last Updated date identifies the current text. If one provision is unenforceable, the remaining provisions continue. Questions can be sent to [email protected], by telephone on +44 20 3983 7741, or by post to 20 Fenchurch Street, London EC3M 3AZ, United Kingdom.